General Order Information
- Please note: Orders CANNOT be changed, modified, or canceled after checkout!
- Unworn, unused merchandise may be returned for ONLINE STORE CREDIT only within 21 days from the order date. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
- Personalized items are not eligible for return
- If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at firstname.lastname@example.org for assistance.
- Standard Shipping within the continental United States is $3.99. Priority USPS 2-3 business day shipping is $7.50 • We do offer free shipping on orders that are over $35 within the continental United States
- Standard shipping take approximately 5-7 business days after shipment is made. We typically ship orders the same or next business day
- All UPS orders placed by 12PM EST will ship out the same day. Our UPS contract does not include Saturday delivery. Next day air would be delivered the next business day. 2nd day air would be delivered within 2 business days.
- The ilybean is NOT responsible for:
- Delays with UPS and USPS shipping
- International Duties or Customs charges
- Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.
- Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
- If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
- All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Carrier Contact Numbers:
- USPS: 1-800-275-8777
- International USPS: 1-800-222-1811
- UPS: 1-800-742-5877
- We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at email@example.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA:
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.